TERMS OF USE AND CONDITIONS

Last updated: July 20, 2026

These Terms of Use ("Terms") are the agreement between you and Glo Digital Inc. ("we" or "Glo") for use of our website at www.glo.com, our mobile and connected-device apps, and any other products or services we offer (together, the "Service"). You are a "Visitor" if you browse the Service without registering, and a "Member" if you have created an account.

The Service is not directed to anyone under 18. You must be at least 18 to create an account or purchase a subscription.

PLEASE READ THESE TERMS CAREFULLY. SECTION 3 CONTAINS AN ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER. UNLESS YOU OPT OUT OF ARBITRATION WITHIN 30 DAYS OF FIRST ACCEPTING THESE TERMS, YOU AND GLO AGREE TO RESOLVE DISPUTES BY INDIVIDUAL ARBITRATION RATHER THAN IN COURT.

1. Accepting these Terms and changes we may make

By using the Service, you agree to these Terms. If you do not accept these Terms, you should stop using the Service.

We may update these Terms from time to time. The "Last updated" date at the top of this page indicates when the current version became effective. Non-material changes may take effect immediately upon posting.
For material changes, we will provide advance notice (for example, by email or in-product notice) and indicate the effective date. Where changes are materially adverse to you, we will provide at least 30 days' notice unless a shorter period is required by law or necessary for security, legal, or operational reasons.

Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not accept the revised Terms, you should stop using the Service before the effective date. If a change is materially adverse to you and you do not accept it, you may cancel your subscription before the change takes effect; refund treatment on cancellation is governed by Section 9 and applicable law.

2. Eligibility and your account

The Service is intended for adults only. You must be at least 18 years old, legally able to enter into a contract, and not barred from receiving the Service under any applicable law. By creating an account, accessing, or using the Service, you represent and warrant that you are at least 18 years old and that all of the foregoing conditions are met. The Service is not directed to and is not intended for use by anyone under 18, and Glo does not knowingly collect personal information from anyone under 18.

If you are a parent or legal guardian and believe a person under 18 has created an account, accessed the Service, or provided personal information through the Service, contact us at support@glo.com and we will investigate and, if confirmed, terminate the account and delete the associated personal information in accordance with the Children’s Online Privacy Protection Act and other applicable law. You may not create an account on behalf of, or permit the use of your account or the Service by, any person under 18, including any child or minor in your household.

Glo may, at any time and in its sole discretion, request information to verify your age or identity, suspend access pending verification, and terminate any account that Glo determines is or may be held or used by a person under 18; refund treatment on termination is governed by Section 9 and applicable law. The account holder remains responsible under these Terms for all activity conducted through the account, including any use by a minor, until the account is terminated.

You agree to provide true, accurate, current, and complete information when you register, and to keep that information up to date. If we have reasonable grounds to believe any information you provided is untrue, inaccurate, out of date, or incomplete, we may suspend or terminate your account.

You are responsible for keeping your password, account credentials, and any biometric sign-in you enable (such as Apple Face ID, Apple Touch ID, or Google biometric authentication) confidential and protected, and for all activity that occurs under your account. You agree to (a) tell us right away if you become aware of any unauthorized use of your account or any other security incident, and (b) sign out of your account at the end of each session. Each account is for one person; you may not share your account with anyone or use anyone else’s account without our written permission.

No Glo Party is liable for any loss, damage, or unauthorized charge arising from unauthorized access to your account, except to the extent caused by Glo's gross negligence or willful misconduct. You are responsible for unauthorized use of your account, and for any charges, transactions, or activity resulting from that unauthorized use, only to the extent it occurs before you notify us of the unauthorized use, and except to the extent the unauthorized use results from Glo's gross negligence or willful misconduct.

Excessive viewings or logins by a single account, or behavior we reasonably believe is account sharing or fraudulent use, will be treated as a violation of these Terms and may result in immediate cancellation of the account; refund treatment on cancellation is governed by Section 9 and applicable law.

3. Notice of dispute, arbitration, and class action waiver

Informal resolution: required notice of dispute

Before either you or Glo may start an arbitration, the party with a complaint must first send the other a written Notice of Dispute. You can send a Notice of Dispute to Glo by email to support@glo.com with the subject line "Notice of Dispute" or by mail to the address in Section 24. Glo will send a Notice of Dispute to you at the email address associated with your account or the most recent address we have for you. The notice must describe the dispute and the relief you are seeking. The parties will then make a good-faith effort to resolve the dispute informally for 60 days from the date the notice is received. Neither you nor Glo may begin an arbitration before the 60-day period ends. The statute of limitations and any applicable filing fee deadlines are tolled while the parties engage in this informal process.

Agreement to arbitrate

You and Glo agree that any dispute, claim, or controversy between us, of whatever nature and whether based on contract, statute, regulation, ordinance, tort (including fraud, misrepresentation, fraudulent inducement, or negligent misrepresentation), or any other legal theory, including any dispute arising before the date of these Terms, arising out of or relating to (a) the Service, including the website, mobile and connected-device apps, video and audio content, account creation, and any data collection, tracking technologies, cookies, pixels, software development kits, or analytics used in connection with the Service; (b) any transaction or relationship between us resulting from your use of the Service; (c) the purchase, order, installation, or use of the Service; (d) communications between us (including advertisements, disclosures, email, push notifications, in-app messages, and SMS messages); (e) the privacy, security, collection, use, sharing, transfer, or disclosure of any information or communications, including claims under any federal or state wiretap, electronic communications, eavesdropping, recording, video privacy, biometric, or consumer privacy law (including the Federal Wiretap Act, the Stored Communications Act, the Video Privacy Protection Act, the California Invasion of Privacy Act, the California Consumer Privacy Act, and analogous state and federal statutes); (f) accessibility of the Service, including claims under the Americans with Disabilities Act, the California Unruh Civil Rights Act, the New York State or City Human Rights Laws, and any analogous federal, state, or local accessibility law; or (g) these Terms, will be resolved by binding individual arbitration rather than in court, except as set out in the "Exceptions" section below.

The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules and, where applicable by their terms, its Mass Arbitration Supplementary Rules, in each case as in effect at the time the arbitration is commenced. The AAA rules and forms for initiating arbitration are available at www.adr.org or by calling AAA at (800) 778-7879. If the AAA declines to administer the arbitration, is unavailable, or fails to apply its Mass Arbitration Supplementary Rules in accordance with their terms, the arbitration will instead be administered by JAMS under its Streamlined Arbitration Rules and Procedures (for individual claims) and its Mass Arbitration Procedures (where applicable), in each case as in effect at the time the arbitration is commenced; the JAMS rules and forms are available at www.jamsadr.com or by calling JAMS at (800) 352-5267. If both AAA and JAMS decline or are unavailable, you and Glo will mutually select another nationally recognized arbitration provider with consumer arbitration rules that satisfy the AAA Consumer Due Process Protocol, and if you and Glo cannot agree within 30 days, a court of competent jurisdiction in San Antonio, Bexar County, Texas, will appoint one. The arbitrator, not any court, will decide all questions about the applicability, scope, enforceability, and validity of this agreement to arbitrate. The arbitration will be conducted in English, and the seat of the arbitration will be San Antonio, Texas, unless you and Glo agree otherwise. The Federal Arbitration Act, 9 U.S.C. § 1 et seq., governs this agreement to arbitrate.

BY AGREEING TO ARBITRATION, YOU AND GLO ARE GIVING UP THE RIGHT TO SUE IN COURT, INCLUDING THE RIGHT TO A JURY TRIAL.

Class action waiver

YOU AND GLO AGREE THAT ANY ARBITRATION OR CLAIM WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS. NEITHER YOU NOR GLO MAY CONSOLIDATE CLAIMS, BRING CLAIMS AS A CLASS, IN A REPRESENTATIVE CAPACITY, OR AS A PRIVATE ATTORNEY GENERAL, AND THE ARBITRATOR HAS NO AUTHORITY TO AWARD CLASS-WIDE OR REPRESENTATIVE RELIEF.

YOU MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS REPRESENTATIVE, OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, COORDINATED, MASS, OR REPRESENTATIVE PROCEEDING, INCLUDING ANY PROCEEDING UNDER THE CALIFORNIA PRIVATE ATTORNEYS GENERAL ACT (PAGA), THE CLASS ACTION FAIRNESS ACT (CAFA), THE FAIR LABOR STANDARDS ACT, OR ANY ANALOGOUS FEDERAL, STATE, OR FOREIGN LAW. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU WAIVE ANY RIGHT TO ACT AS A PRIVATE ATTORNEY GENERAL, TO BRING CLAIMS ON BEHALF OF OTHER PERSONS, AND TO PARTICIPATE IN ANY OPT-IN COLLECTIVE PROCEEDING.

Mass arbitration procedures

If 10 or more similar arbitration demands are filed against Glo by or with the assistance of the same counsel, by counsel acting in coordination, or by claimants represented by counsel using substantially similar demand templates within a 60-day period, you and Glo agree the demands will be administered as follows. The demands will be administered under the AAA's Mass Arbitration Supplementary Rules (or, if administration passes to JAMS under this Section 3, the JAMS Mass Arbitration Procedures) and may be grouped into batches of no more than 50 demands. The statute of limitations for any stayed demand is tolled while the stay is in effect. Any claimant whose individual demand has been stayed for more than 18 months from filing may elect, on written notice to Glo and the arbitration provider, to proceed either in small-claims court or in individual arbitration outside the batching process, and Glo will not oppose that election. If a court of competent jurisdiction determines that any part of this mass arbitration procedure is unenforceable, that part will be severed and the rest of this Section 3, including the agreement to arbitrate and the class action waiver, will continue in effect.

Exceptions to arbitration

Arbitration does not apply to the following, which may be brought in court: (a) claims that qualify for small-claims court in the small-claims court of the county where you live, so long as the case stays in small-claims court and is not removed or appealed to a court of general jurisdiction; (b) claims for injunctive or other equitable relief to stop unauthorized use or abuse of the Service or intellectual property infringement (without first posting a bond or providing security); and (c) claims for "public injunctive relief" by California residents under California law to the extent the law treats the right to seek such relief as non-waivable, which may be brought in the state or federal courts located in the county of your residence in California.

Opt-out right

You may opt out of this Section 3 (the agreement to arbitrate, the class action waiver, and the mass arbitration procedures). To opt out, send Glo a written opt-out notice within 30 days after you first accepted these Terms. You may send the notice by either (a) email to support@glo.com with the subject line "Arbitration Opt-Out"; or (b) postal mail to the address in Section 24, with the envelope marked "Arbitration Opt-Out." The notice must include your full legal name, the email address associated with your account, and a clear statement that you are opting out of the arbitration agreement, the class action waiver, and the mass arbitration procedures in Section 3. Substantial compliance with these requirements is sufficient; minor formatting variations or missing non-essential information will not invalidate a timely opt-out so long as Glo can reasonably identify the account and the intent to opt out. Each notice opts out one account. If you validly opt out, neither you nor Glo will be bound by the arbitration agreement or class action waiver in this Section 3 for disputes between us. Opting out does not affect any other provision of these Terms.

Severability

If any portion of this Section 3 (other than the class action waiver and the mass arbitration procedures) is found to be unenforceable, that portion will be severed and the remainder of Section 3 will continue in effect. If the class action waiver is found to be unenforceable for any claim, that claim, and only that claim, will be severed from the arbitration agreement and proceed in court; the rest of this Section 3 will continue to apply to all other claims.

Finality of award; waiver of appeal

Any award rendered by the arbitrator will be final and binding on the parties. To the fullest extent permitted by applicable law, you and Glo waive any right to appeal, vacate, modify, or otherwise seek judicial review of any arbitration award, except on the limited grounds set forth in Section 10 of the Federal Arbitration Act, 9 U.S.C. § 10. Judgment upon the award may be entered in any court of competent jurisdiction.

Confidentiality of arbitration

Submissions, evidence, and awards in any arbitration under this Section 3 are confidential between the parties, except (a) to the extent disclosure is required by law, court order, or order of a regulatory authority; (b) as reasonably necessary to enforce or challenge an award, prosecute or defend the arbitration, or comply with audit, tax, accounting, or insurance requirements; (c) to your or our attorneys, accountants, auditors, insurers, or other professional advisors who are bound by duties of confidentiality; or (d) to discuss your own dispute with Glo with friends, family, or other persons, in a manner that does not disclose another person's confidential information. The confidentiality obligations in this paragraph survive termination of these Terms.

4. Health, movement, and your safety

THE SERVICE IS FOR GENERAL WELLNESS AND INFORMATIONAL PURPOSES ONLY. IT IS NOT MEDICAL ADVICE AND IS NOT INTENDED TO DIAGNOSE, TREAT, CURE, MONITOR, OR PREVENT ANY MEDICAL CONDITION. Glo offers movement and meditation classes (yoga, Pilates, and other modalities), educational content, and coaching. Movement and exercise carry inherent risks, including the risk of physical injury. Glo is a wellness platform, not a medical provider, and our instructors and coaches are not authorized to give you medical advice, diagnosis, or treatment. We strongly encourage you to consult a qualified healthcare provider before beginning or changing any exercise or wellness program, and to follow your provider’s guidance.

You are responsible for judging your own physical and mental ability to participate, choosing classes and activities appropriate to your skill level and condition, and deciding whether any suggested adjustment, equipment, or modification is right for you. If you experience pain, dizziness, shortness of breath, lightheadedness, chest discomfort, or any symptom that concerns you, stop immediately and seek medical care. Nothing in the Service, no recommendation, suggestion, or output produced by any AI Feature, and no message, response, or other communication from a Glo instructor, coach, or other content contributor, should be interpreted as medical advice or as a substitute for the advice of a qualified healthcare provider.

You should consult a qualified healthcare provider before using the Service if you are pregnant or postpartum; have any cardiovascular, respiratory, neurological, or musculoskeletal condition; are recovering from injury, illness, or surgery; have a history of disordered eating or exercise; take medication that affects blood pressure, heart rate, balance, or cognition; or have any other condition for which physical activity may not be safe.

Meditation, breathwork, and similar contemplative practices are generally safe but can, in some individuals, contribute to anxiety, panic, dissociation, intrusive memories, or other adverse psychological responses. If you have a history of trauma, post-traumatic stress, dissociative experiences, psychosis, or other significant mental-health conditions, you should consult a qualified mental-health provider before using these features. Stop the practice and seek appropriate care if you experience a distressing or unmanageable response.

BY USING THE SERVICE, YOU ASSUME THE RISKS ASSOCIATED WITH PHYSICAL ACTIVITY. To the fullest extent permitted by applicable law, you waive and release any claim against Glo and its affiliates, officers, directors, employees, instructors, coaches, independent contractors, agents, and representatives for injury or harm arising from your participation. This release does not apply to liability for death or personal injury caused by Glo's gross negligence or willful misconduct where applicable law does not permit such liability to be limited or excluded, to liability for fraud, or to any other liability that cannot be limited or excluded under applicable law.

5. Glo content does not certify you to teach

The classes, courses, programs, and other content available on the Service are for your information and personal practice only. They do not constitute, and are not a substitute for, certification or accreditation to teach yoga, Pilates, meditation, or any other movement or wellness modality. Glo is not a member of any movement or wellness governing or accreditation body, and we do not represent that our content meets the standards developed by any such body. You agree not to hold yourself out as a certified instructor based on completion of any Glo content, and not to use Glo’s name as a certification or accreditation source for purposes of teaching, training, or coaching others.

6. What you can and cannot do on the Service

You may access the Service for your personal, non-commercial use, in accordance with these Terms. The classes, programs, coaching content, written content, software, and other materials made available through the Service (together, "Glo Content") are licensed to you, not sold to you. You may stream and view Glo Content for your personal practice. Streaming means a contemporaneous digital transmission of an audiovisual work for real-time viewing; the data is not intended to be copied, stored, permanently downloaded, or redistributed by you. Accessing Glo Content for any purpose other than streaming, or in any manner not made available through the normal functioning of the Service, is prohibited.

You agree not to do any of the following:

Use the Service in a way that interferes with or disrupts the Service, or imposes an unreasonable load on our infrastructure;
Post or transmit content that is unlawful, fraudulent, defamatory, harassing, threatening, hateful, discriminatory, or that exploits or harms another person, including content that promotes violence or self-harm;
Post or transmit content that infringes any patent, trademark, trade secret, copyright, publicity, privacy, or other right of any person or entity, including pirated software, music, or video, or instructions for circumventing copy protections;
Use any "deep link," "page scrape," "robot," "spider," or other automated or manual process to access, copy, or monitor any portion of the Service, except as expressly permitted (for example, public-search-engine indexing);
Attempt to gain unauthorized access to any portion of the Service, any other accounts, or any servers or networks connected to the Service, including by hacking, password mining, or any similar method;
Probe, scan, or test the vulnerability of the Service or any connected network, or breach security or authentication measures;
Reverse engineer, decompile, or disassemble any portion of the Service, except where applicable law expressly permits this despite a contractual prohibition;
Use any device, software, or process designed to interfere with the Service, with another person’s use of the Service, or with any transaction conducted through the Service;
Forge headers, impersonate any person, or manipulate identifiers to disguise the origin of any communication you send through the Service;
Send unsolicited bulk communications, chain letters, or spam, or solicit other Members’ passwords or personally identifying information;
Use the Service for any commercial purpose, including advertising, contests, or sweepstakes, without our prior written consent;
Use, copy, or extract any portion of the Service or any Glo Content to develop, train, fine-tune, evaluate, benchmark, or improve any artificial intelligence, machine learning, large language, foundation, generative, or similar model, dataset, or system, whether for your own use or for the benefit of any third party, without Glo’s express prior written consent;
Circumvent, disable, or interfere with any access control, rate limit, paywall, authentication, encryption, or other security or technological measure used to protect the Service or Glo Content, or use any account, IP address, or device identifier you do not have authorization to use; or
Use the Service in any way that violates these Terms or any applicable law.

Liquidated damages for unauthorized automated access

Unauthorized scraping, extraction, or automated access to the Service or Glo Content in violation of this Section would cause Glo harm that is substantial and difficult to quantify at the time of contracting, including loss of content licensing value, loss of exclusivity, competitive harm, and diminution of the value of Glo Content as training data. To the extent permitted by applicable law, you agree that Glo may recover, at its election, liquidated damages of: (a) USD $750 for each class, video, audio recording, or other discrete item of Glo Content accessed, copied, or extracted without authorization; plus (b) USD $2,500 for each act of circumventing, disabling, or interfering with any access control, rate limit, paywall, authentication, or other technological measure protecting the Service or Glo Content; or (c) USD $10,000 for each day on which the unauthorized activity occurs, whichever of (a) plus (b), or (c), is greater. The applicable amount is doubled for any unauthorized activity that (i) continues after Glo provides written notice demanding that it stop, or (ii) is undertaken to develop, train, fine-tune, evaluate, or improve any artificial intelligence or machine-learning model, dataset, or system, or any product or service that competes with Glo. Total liquidated damages under this paragraph will not exceed USD $5,000,000 per course of conduct. The parties agree these amounts are a reasonable pre-estimate, made at the time of contracting, of harm that would be difficult to quantify, and are not a penalty; the per-item and per-circumvention amounts are informed by the statutory damages ranges Congress established in 17 U.S.C. §§ 504(c) and 1203(c). If a court or arbitrator determines any amount in this paragraph is unenforceable as written, it will be reduced to the maximum enforceable amount rather than voided. Glo may instead elect actual damages, or statutory damages where available (including under the Copyright Act and the Digital Millennium Copyright Act), in lieu of liquidated damages, and nothing in this paragraph limits Glo's right to injunctive or other equitable relief.

7. Your content and the license you give us

You are solely responsible for any text, images, audio, video, comments, messages, and other materials you post, send, or otherwise make available through the Service ("Member Content"). We do not pre-screen all Member Content and do not control content posted by other Members. You may be exposed to content you find offensive, indecent, or objectionable; under no circumstances will we be liable for any Member Content. We reserve the right (but have no obligation) to monitor, edit, refuse, or remove any Member Content for any reason, including content we believe violates these Terms.

You retain ownership of your Member Content. By making Member Content available through the Service, you grant Glo a non-exclusive, royalty-free, worldwide, sublicensable license to use, copy, modify, adapt, translate, publish, publicly perform, publicly display, store, reproduce, and distribute that Member Content, in any media, for the purposes of operating, providing, promoting, and improving the Service. The license continues for as long as you maintain the Member Content on the Service and for a reasonable period thereafter to allow for back-up and operational continuity. You can request removal of Member Content by contacting us at support@glo.com. We will use reasonable efforts to remove Member Content on request, but back-up or residual copies may remain on our systems for a limited period.

You represent and warrant that (a) you own or have the rights to all Member Content you make available through the Service, (b) the Member Content does not infringe or violate the rights of any third party, including privacy, publicity, copyright, trademark, contract, or confidentiality rights, and (c) the Member Content complies with these Terms and applicable law.

8. Community guidelines

When you join the Glo community, you agree to a few additional ground rules. We have kept them straightforward.

Privacy

Do not publish your own personal information, or anyone else’s, in a public area of the community. Use direct messaging when personal information needs to be shared. Do not take screenshots of community content and post them elsewhere without the original poster’s consent. Do not share private conversations that were had with the expectation of remaining private.

Respect

Threats, harassment, hate speech, bullying, intimidation, and discrimination based on race, ethnicity, national origin, religion, age, disability, body size, gender identity, sexual orientation, veteran status, or any other characteristic are not allowed. Treat other Members and our team with respect. Glo is built to be a welcoming community where diversity is valued.

9. Subscriptions, billing, free trials, and cancellation

Subscription products

Glo offers a subscription that provides access to our movement and meditation classes and other content available through the Service (the "Subscription"). Subscription prices, billing frequencies (for example, monthly, quarterly, or annual), and any prepaid options are disclosed at the time you sign up. By starting a subscription, you authorize Glo to charge your payment method on the recurring billing schedule disclosed at signup.

Currency and pricing

Your subscription is billed in the currency identified at checkout, and that currency is your billing currency for the subscription. Your billing currency may not be the currency of your country of residence. For Members in jurisdictions where applicable law requires it (including the EU, the UK, and Australia), displayed prices include applicable VAT, GST, or similar taxes. Where a displayed price results from a currency conversion, the checkout page will state the currency in which you will be billed before you complete your purchase. Renewal reminder emails and any notice of a price increase will state the applicable price in your billing currency. If Glo issues a refund, the refund is made in the currency of the original charge; the amount you receive may differ from the amount originally charged due to changes in exchange rates and any fees imposed by your bank, card issuer, or payment provider, which Glo does not control.

Automatic renewal

Your subscription will automatically renew at the end of each billing period at the then-current price for that subscription, unless you cancel before the renewal date. We will not charge you for a paid subscription without first obtaining your express affirmative consent and disclosing the renewal price in your billing currency, the billing frequency, and how to cancel.

Free trials

Free trials require a valid payment method. Your payment method will not be charged until the free trial period ends. You may use a free trial only once. Glo reserves the right to terminate any account using or attempting to use more than one free trial. Free trial days run on Pacific Time: a "day" begins at 12:00 a.m. Pacific Time and ends at 11:59 p.m. Pacific Time of the same calendar day. Before the end of your free trial, we will send you a reminder by email at the address associated with your account that includes the upcoming charge amount, billing frequency, and instructions for cancelling. To avoid being charged, you must cancel before the free trial period ends.

How you cancel depends on how you signed up

If you subscribed through Glo’s website (billed by Stripe), you can cancel at any time online. To cancel, sign in and go to Account Settings, or email support@glo.com. We will not require you to call or speak with anyone to cancel. Where applicable law requires that cancellation be at least as easy as signing up (including the California Automatic Renewal Law), Glo complies with that law. Cancellation takes effect at the end of the then-current billing period; you keep access until that date, and we will email you a cancellation confirmation.

If you subscribed through the Apple App Store (in-app purchase), you must cancel through your Apple ID subscription settings on your iOS device or by contacting Apple Support; Glo cannot cancel an App Store subscription on your behalf. To cancel: open Settings on your iOS device, tap your name, tap Subscriptions, select Glo, and tap Cancel Subscription.
If you subscribed through Google Play, you must cancel through your Google Play subscription settings or by contacting Google Play support; Glo cannot cancel a Google Play subscription on your behalf. To cancel: open the Google Play Store app, tap your profile icon, tap Payments & subscriptions, tap Subscriptions, select Glo, and tap Cancel subscription.

For subscriptions billed through any other third-party platform, follow the cancellation instructions in that platform's settings or contact the platform's support team.

Refunds

Payments are non-refundable once charged. Glo may make exceptions at its discretion.

Billing errors. Please review your billing statements and tell us about any suspected billing error within 30 days of the charge so we can resolve it quickly. Reporting an error after that period does not limit your rights.

Price changes

We may change subscription prices from time to time. If we increase the price of your subscription, we will notify you by email at least 30 days before the increase takes effect, and the notice will state the new price in your billing currency. The new price will apply to the next billing period that starts after the notice period ends. If you do not agree to the new price, you may cancel your subscription before the new price takes effect.

Apple App Store, Google Play, and other third-party billing

If you signed up through the Apple App Store, Google Play, or another third-party platform, your subscription is billed by that platform under its own terms, and you must cancel through that platform’s settings. We do not control billing or refunds for subscriptions purchased through a third-party platform. The terms of the applicable third-party platform govern payment, billing, refunds, and cancellation for any subscription purchased through that platform, and those terms supersede this Section 9 to the extent of any conflict.

Stripe Managed Payments

In certain markets, purchases made through Glo's website are sold by Stripe as the merchant of record through Stripe's Managed Payments service. For those purchases, Link's consumer terms govern refunds, cancellation of those transactions, and payment support, and supersede this Section 9 to the extent of any conflict. Your card statement will show LINK.COM* together with the Glo descriptor, and refund and payment-support requests for those purchases are handled by Link support. You can continue to manage and cancel your subscription through your Glo account settings or through the purchase-management portal Stripe provides. Glo will identify at checkout when Stripe is the seller for your transaction.

10. SMS and text messaging

If you opt in to receive SMS or text messages from Glo, you consent to receive recurring promotional, transactional, and operational text messages, which may include information about Glo’s products, pricing, features, instructors, new content, and partnerships, sent using an automated telephone dialing system at the mobile number you provide. The frequency of messages varies based on your interaction with us. After opting in, you may receive welcome and confirmation messages.

Message and data rates may apply, depending on your mobile carrier and plan. You are responsible for any such charges. You can opt out at any time by texting STOP to the number from which you received the message. For help, text HELP or contact support@glo.com. We honor all opt-out requests, and we comply with applicable law including the Telephone Consumer Protection Act.

11. Instructor and coach interactions

The Service may allow you to send messages, questions, or other communications to Glo instructors, coaches, teachers, and other content contributors (each, an "Instructor") and to receive responses from them. The following terms apply to all such interactions.

General wellness only; not professional advice.

Instructor responses are general fitness, movement, and wellness information and reflect the personal views and teaching style of the individual Instructor. INSTRUCTOR RESPONSES ARE NOT MEDICAL ADVICE, DIAGNOSIS, TREATMENT, PHYSICAL THERAPY, CHIROPRACTIC CARE, MENTAL-HEALTH COUNSELING, PSYCHOTHERAPY, NUTRITION COUNSELING, OR ANY OTHER LICENSED PROFESSIONAL SERVICE, AND YOU SHOULD NOT RELY ON THEM AS SUCH. No Instructor is acting as your healthcare provider, therapist, dietitian, physical therapist, or other licensed professional through the Service, regardless of any license, credential, or qualification the Instructor may hold outside the Service. You must consult a qualified healthcare provider for any matter involving a medical condition, injury, mental-health concern, medication, pregnancy, or other clinical question.

No provider-patient relationship.

Nothing in any Instructor interaction creates a doctor-patient, therapist-client, physical-therapist-patient, or other professional-client relationship between you and the Instructor or between you and Glo. If you describe a medical or mental-health condition in a question to an Instructor, the Instructor may decline to respond, may direct you to consult a qualified healthcare provider, or may limit the response to general wellness information.

Independent contractors; Glo as platform

Instructors are independent contractors of Glo, not employees, agents, or partners of Glo. Glo does not pre-approve, monitor, or control the substance, timing, or content of Instructor responses, and Instructor responses do not represent the views or recommendations of Glo. The Service operates as a platform that facilitates communication between you and Instructors and other Members. To the fullest extent permitted by law, Glo acts as an interactive computer service provider under Section 230 of the Communications Decency Act, 47 U.S.C. § 230, and analogous laws in other jurisdictions, and is not the publisher or speaker of Instructor communications, Member messages, or other third-party content made available through the Service. Glo remains responsible for its own conduct, including its operation of the Service, its content-moderation decisions, and its compliance with these Terms. Subject to those limits, claims arising out of an Instructor’s individual communication, conduct, or omission are claims against the Instructor, not Glo, and you release Glo from such claims to the fullest extent permitted by law.

No guaranteed response time

Glo does not guarantee that an Instructor will respond to any question or that any response will be provided within a particular time, and no service-level commitment of any kind applies to Instructor interactions. Instructor availability, response volume, and response quality may vary, and Glo may suspend, limit, or discontinue Instructor interactions at any time without notice.

Your communications

You are responsible for any message, question, content, or other material you send to an Instructor or that is sent on your behalf. You will not send communications that are unlawful, harassing, abusive, threatening, defamatory, sexually explicit, discriminatory, or in violation of these Terms or applicable law. You acknowledge that questions you send to an Instructor are likely to contain information about your health, body, mental state, lifestyle, or other sensitive matters, and that you submit any such information voluntarily and at your own risk. Communications you send to an Instructor are Member Content under Section 7, and the license, representations, and other terms of Section 7 apply.

Instructor communications

Communications sent to you by an Instructor through the Service are Glo Content under Section 13 with respect to ownership and intellectual-property rights, but, for purposes of liability and Section 230 of the Communications Decency Act, are treated as third-party content created by an independent contractor and not by Glo. You may not redistribute, publish, or otherwise make available any Instructor communication outside the Service without Glo's prior written consent.

Reporting and enforcement

If you experience or observe an Instructor communication that you believe is harassing, abusive, threatening, sexually inappropriate, discriminatory, or otherwise in violation of these Terms or applicable law, report it to support@glo.com. Glo reserves the right (but has no obligation) to investigate, remove, or restrict any Instructor or Member communication and to suspend or terminate any account or Instructor relationship in accordance with Section 15.

Privacy of Instructor communications

Information you submit through Instructor interactions is processed in accordance with the Privacy Policy, including with respect to Wellness Information, as described in Section 19. The Privacy Policy describes how Glo collects, uses, retains, and discloses such information.

12. AI personalization and automated features

Glo uses artificial intelligence, machine learning, and a member knowledge graph (together, "AI Features") to personalize the Service, including by recommending classes, sequences, programs, and content; explaining the rationale for personalized recommendations; generating educational text and voice explanations; and improving the Service over time. Our human-led classes and instructional content are created by human instructors; AI Features are used to surface, sequence, contextualize, and explain that content for you, and at times to generate supporting text or voice output that helps you understand and use the Service.

Not medical advice; not a medical device

AI Features do not provide medical advice, diagnosis, or treatment. They are not a medical device and are not a substitute for the judgment of a qualified healthcare provider. Recommendations, explanations, and any text or voice output produced by AI Features are educational and informational only, are based on patterns and information that may be incomplete or inaccurate, and may not be appropriate for you. You are responsible for deciding whether any recommendation is suitable for your circumstances and for consulting a qualified healthcare provider before acting on a recommendation, particularly if you have any health condition, are pregnant or postpartum, are recovering from injury or surgery, are taking medication, or are experiencing any symptom that warrants medical evaluation. The disclaimers and assumption of risk in Section 4 apply in full to AI Features and to any output they produce.

Knowledge graph and your inputs

To personalize the Service, the AI Features may collect, infer, and store information about you, including information you provide directly (for example, account data, profile data, goals, preferences, journal entries, voice notes, feedback, ratings, and inputs you provide to interactive features), information about your relationship with Glo (for example, subscription and transactional data, billing status, plan selections, referral source, campaign identifiers, onboarding flow responses, and landing-page or pre-signup interactions), and information derived from your use of the Service (for example, engagement data such as classes viewed, completed, skipped, paused, or rated; session duration; device data; and inferred attributes such as fitness level, preferred modalities, and program progress) (together, "Member Inputs"). "Wellness Information" has the meaning given in the Privacy Policy and includes information you provide that relates to health, mental health, sleep, menstrual cycle, pregnancy, injury history, or other health-adjacent topics. Glo collects and uses Wellness Information as described in the Privacy Policy and applicable law. Glo may use Member Inputs to operate, secure, personalize, analyze, and improve the Service, and to develop, train, fine-tune, evaluate, and improve models and AI Features and the member knowledge graph, in each case for Glo's internal purposes, in accordance with the Privacy Policy and applicable law, and subject to appropriate technical and organizational safeguards. As a general practice, Glo uses de-identified, aggregated, or pseudonymized data for model training and evaluation. Identifiable Member Inputs are used only in a limited, internal capacity for development, testing, debugging, quality assurance, and safety review of AI Features; identifiable Wellness Information is used for these purposes only as described in the Privacy Policy. Where feasible, Glo may also transform Member Inputs into aggregated or de-identified datasets that are not reasonably linkable to any individual and use those datasets for model development, training, and improvement. All collection, use, sharing, retention, and security of personal data, including any use of Member Inputs or related signals for advertising, analytics, cookies, tracking technologies, campaign attribution, or audience development, is governed by the Privacy Policy and applicable law. Glo's collection, use, sharing, retention, and security of Member Inputs are described in our Privacy Policy.

How we use Member Inputs

You grant Glo a worldwide, non-exclusive, royalty-free, sublicensable license to use Member Inputs and your interactions with the Service for the following purposes:

to operate, secure, and provide the Service to you;
while you are an active Member, to personalize the Service for you, including generating recommendations, explanations, and other tailored output for your account;
to use Member Inputs to understand member behavior, improve product and lifecycle experiences, develop marketing insights and strategy, evaluate content and product performance, and support audience development, in each case subject to the Privacy Policy and applicable law. Notwithstanding the foregoing, Glo does not use Wellness Information, or inferences derived from Wellness Information, for marketing or advertising purposes, and does not share them with advertising platforms, ad networks, or measurement partners, as described in the Privacy Policy; and
to develop, train, fine-tune, evaluate, and improve the AI Features, other artificial intelligence and machine learning models operated by Glo, and the Service, in accordance with the Privacy Policy and applicable law and subject to appropriate technical and organizational safeguards. As a general practice, Glo uses de-identified or aggregated datasets that are not reasonably linkable to any individual, and pseudonymized datasets protected by appropriate safeguards, for model training and evaluation, and uses those datasets to develop and train models, evaluate content and product performance, improve the Service, and inform marketing and advertising strategy. Identifiable Member Inputs are used only in a limited, internal capacity for development, testing, debugging, quality assurance, and safety review, and identifiable Wellness Information is used in model development and training only as described in the Privacy Policy. Glo does not provide personal data, including Member Inputs, to third parties to train their own models, except for service providers acting on Glo's behalf under written contractual restrictions that prohibit any use of the data other than to provide services to Glo. Glo does not attempt, and will not authorize others to attempt, to re-identify de-identified data used for model development. Models, embeddings, weights, learned patterns, model parameters, and other outputs derived from Member Inputs (together, "Training Derivatives") are designed not to identify any individual, and Glo treats Training Derivatives as non-personal data to the extent permitted by applicable law. Glo may retain and use Training Derivatives to operate, improve, and develop the Service and related technologies, and may retain Training Derivatives as long as reasonably necessary to operate, secure, and improve the Service, consistent with applicable law. Where applicable law (including the General Data Protection Regulation, the United Kingdom General Data Protection Regulation, and the laws of Quebec, California, Colorado, Connecticut, Virginia, Utah, Texas, and other jurisdictions) requires a specific lawful basis or consent for any of the activities described in this paragraph, Glo will rely on the lawful basis identified in the Privacy Policy or obtain consent through the mechanisms described there. You may exercise any rights to object, withdraw consent, or limit use as described in the Privacy Policy and applicable law.

Automated decision-making and your rights

AI Features may use automated processing of Member Inputs to generate personalized recommendations and explanations. These recommendations are not legal, financial, medical, employment, credit, insurance, housing, education, or other decisions that produce legal or similarly significant effects on you, and you are not required to follow any recommendation. Where applicable law (including Article 22 of the General Data Protection Regulation, the United Kingdom General Data Protection Regulation, Quebec's Law 25, the Colorado Privacy Act, and analogous laws) provides you the right to object to or restrict automated processing or personalization, to request human review, to receive meaningful information about the logic involved, or to opt out of profiling for purposes that produce legal or similarly significant effects, Glo will provide a mechanism for you to exercise that right, as described in the Privacy Policy. You may also contact support@glo.com for assistance. Exercising such a right may limit or disable features that depend on AI personalization, and the quality and usefulness of your experience may be substantially reduced. Subject to the limits and exceptions in applicable law and the Privacy Policy, exercising such a right applies prospectively and is not a deletion request; it does not erase or restrict use of previously collected Member Inputs.

Generated text and voice output

AI Features rely on probabilistic models and on data that may be incomplete or outdated, and any text or voice output they generate may be inaccurate, inconsistent, or unsuitable (including content commonly described as "hallucinations"). Generated output is not the opinion of any human instructor and is not a transcript or recording of any real person. We do not guarantee that AI output is accurate, complete, current, fit for any particular purpose, or available without interruption, and AI Features are not authorized to make decisions for you. You may not present AI-generated output as having been produced by a human instructor or as professional advice. Sections 16 and 17 apply to AI output in full.

Prohibited uses of AI Features

You may not (a) use AI Features to obtain medical, legal, financial, or other professional advice, or to make any decision that produces legal or similarly significant effects on you or any other person; (b) use AI Features to generate content that is unlawful, defamatory, harassing, harmful to minors, or that infringes any third party's rights; (c) reverse engineer, extract, or attempt to derive the underlying models, weights, prompts, training data, or knowledge graph; (d) use AI Features or any output to train, fine-tune, or develop any artificial intelligence, machine learning, or knowledge-graph product or service that competes with Glo; (e) use automated means to generate, scrape, or collect output at a volume or rate inconsistent with normal individual use; or (f) circumvent any rate limit, content filter, or safety mechanism applicable to AI Features.

Feedback and corrections

If you believe an AI Feature output is inaccurate, harmful, or otherwise problematic, please report it to support@glo.com. We use this feedback to improve the Service. Reporting feedback does not create any obligation on Glo to investigate, respond, modify, or remove any specific output, and Glo's response to feedback is at its sole discretion.

How other Terms apply to AI Features

The warranty disclaimer (Section 16), limitation of liability (Section 17), indemnification (Section 18), arbitration and class action waiver (Section 3), and governing law and venue (Section 23) apply in full to AI Features. Glo makes no additional warranty, express or implied, with respect to AI Features.

13. Glo's content and intellectual property

All content made available through the Service, including names, logos, trademarks, classes, video, audio, photographs, illustrations, software, and other materials (together, the "Material"), is owned by Glo or by third parties who have licensed their Material to us, and is protected by copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Material for your personal, non-commercial use through the Service, subject to these Terms. All other rights in the Material are reserved.

You may not (except as expressly permitted by these Terms or by applicable law that overrides this restriction) copy, reproduce, republish, sell, download, post, transmit, distribute, modify, or otherwise use any Material for any purpose without our prior written permission. You may not bypass, disable, or interfere with security features that protect the Material, or use the Service in connection with any commercial purpose without our written consent.

Glo expressly reserves all rights in the Material and Glo Content with respect to text and data mining, web scraping, and the use of the Material or Glo Content for the development or training of artificial intelligence or machine-learning models, within the meaning of Article 4(3) of Directive (EU) 2019/790 and any analogous law. This reservation applies to all automated and manual extraction and is also expressed in machine-readable form on the Service.

14. Copyright complaints (DMCA)

If you believe that content available through the Service infringes your copyright, please send a notice to support@glo.com with the subject line "DMCA Notice." Your notice should include the information required by 17 U.S.C. § 512(c)(3), including:

A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright that is allegedly infringed;
Identification of the copyrighted work claimed to be infringed (or a representative list, if multiple works are covered by a single notice);
Identification of the material that is claimed to be infringing, with information sufficient to allow us to locate it on the Service;
Your name, address, telephone number, and email address;
A statement that you have a good-faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
A statement, made under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the owner of the copyright that is allegedly infringed.

We may forward DMCA notices to the user who posted the affected content. We will respond to valid DMCA notices, including by removing or disabling access to the affected content, in accordance with the DMCA. We may terminate the accounts of users we determine in our discretion to be repeat infringers.

15. Suspension and termination

Subject to applicable law, we may suspend or terminate your account or your access to the Service if we believe in good faith that you have breached these Terms, provided false or misleading information, interfered with another Member's use of the Service, infringed intellectual property rights, or engaged in conduct that could harm Glo, our Members, or others. We may also suspend, modify, or discontinue the Service generally, in whole or in part, with reasonable notice where practicable. Where required by applicable law, we will provide notice and an opportunity to cure where appropriate. Refunds, if any, on suspension or termination are governed by Section 9 (Subscriptions, billing, free trials, and cancellation) and applicable law.

You may close your account at any time through your account settings or by contacting support@glo.com. After your account is closed or terminated, we may retain personal information and account data as described in our Privacy Policy. Glo may retain certain information following account deletion, including in identifiable form, where reasonably necessary for legitimate business purposes such as security, fraud prevention, legal and regulatory compliance, dispute resolution, and enforcement of these Terms, in each case subject to applicable law and appropriate safeguards. Glo may continue to retain and use Training Derivatives and other de-identified or aggregated data for the integrity and improvement of Glo's internal models and the Service, as described in the Privacy Policy. Glo may also retain and use de-identified or aggregated data (that is not reasonably linkable to any individual) to operate, secure, and improve the Service, including model development, to the extent permitted by applicable law. Glo retains personal information for the periods set out in the Privacy Policy and otherwise for as long as reasonably necessary to operate, secure, and improve the Service, consistent with applicable law. The provisions of these Terms identified in the Survival subsection of Section 24, and any other provision that by its nature is intended to survive termination, will survive any termination, cancellation, or expiration of these Terms or your account.

16. Warranty disclaimer

THE SERVICE AND THE MATERIAL ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND. To the fullest extent permitted by applicable law, Glo and its officers, directors, employees, agents, and licensors disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components, or that any errors will be corrected. We do not warrant that any content (including content provided by instructors, coaches, or third parties) is accurate, complete, current, or fit for any particular purpose. We do not warrant the resolution or quality of any streaming content; the resolution and quality you receive depends on your device, your bandwidth, and other factors outside our control.

The Service is a digital content and software service. The Service is not a medical device, fitness equipment, diagnostic tool, therapeutic product, or substitute for any of the foregoing, and Glo makes no representation or warranty that the Service is appropriate or effective for any particular health condition, fitness goal, rehabilitation purpose, mental-health concern, weight or body-composition outcome, or other therapeutic purpose. You acknowledge that Glo is not a manufacturer, designer, or seller of any physical product, and that any equipment, apparel, or accessory referenced or used in connection with the Service is provided by third parties whose own terms and warranties apply.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, some of the exclusions in this Section 16 may not apply to you.

17. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, GLO AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, INSTRUCTORS, COACHES, INDEPENDENT CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS (TOGETHER, THE “GLO PARTIES”) WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, USE, OR GOODWILL, whether based on contract, tort, statute, or any other theory, and whether or not any Glo Party has been advised of the possibility of such damages.

THE AGGREGATE LIABILITY OF THE GLO PARTIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID GLO FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $100. The cap does not apply to liability for death or personal injury caused by Glo’s negligence or willful misconduct (where applicable law does not allow such liability to be limited), liability for fraud, or any other liability that cannot be limited or excluded under applicable law. All other limitations and exclusions in this Section 17 remain in full force and effect.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages; in those jurisdictions, some of the limitations in this Section 17 may not apply to you. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for fraud, gross negligence, willful misconduct, or any other liability that is non-waivable.

Equitable relief without bond. You acknowledge that any breach or threatened breach of Sections 6 (acceptable use), 7 (your content), 11 (instructor and coach interactions), 12 (AI personalization), or 13 (Glo content and intellectual property) would cause Glo irreparable harm for which monetary damages would not be an adequate remedy. Glo is entitled to seek and obtain temporary, preliminary, and permanent injunctive and other equitable relief in any court of competent jurisdiction in connection with any such breach or threatened breach, without the requirement of posting a bond, security, or undertaking, and without the requirement of proving irreparable harm beyond the allegations of the complaint. This remedy is in addition to, and not in lieu of, any other remedy available at law or in equity.

18. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Glo and its affiliates, subcontractors, officers, directors, employees, consultants, representatives, and agents from claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of (a) your use of the Service; (b) your breach of these Terms; (c) your violation of any third-party right, including any intellectual property, privacy, or publicity right; or (d) any Member Content you submitted, in each case other than to the extent caused by Glo’s own gross negligence or willful misconduct. We may, at our option and at our own expense, assume the defense of any indemnified matter with counsel of our choosing. You will cooperate in the defense and will not settle any indemnified claim without our prior written consent.

19. Privacy

Our collection, use, and sharing of personal information are described in our Privacy Policy, which is available on our website and is incorporated into these Terms by reference.
By creating an account, accessing, browsing, or otherwise using the Service, you expressly consent to Glo's collection, use, sharing, transfer, and disclosure of your information as described in the Privacy Policy and any cookie or consent notices we provide, including: (a) the use of cookies, pixels, software development kits, session-replay, analytics, advertising identifiers, device identifiers, and other tracking technologies on the Service, including those provided by third parties such as analytics, advertising, attribution, customer support, and content-delivery vendors; (b) the recording, storage, transmission, processing, and analysis of your interactions with the Service, including pages viewed, videos and audio played, search queries, in-app messages, and customer-support communications; (c) the sharing of information with our service providers, advertising and analytics partners, and other third parties as described in the Privacy Policy; and (d) the receipt of electronic communications from us, including email, push notifications, in-app messages, and SMS messages where you have provided your phone number, in each case in accordance with the Privacy Policy and applicable law. This Section is not a consent to the collection or sharing of Wellness Information; Glo collects, uses, and shares Wellness Information as described in the Privacy Policy and applicable law.

You acknowledge and agree that this consent is given knowingly and voluntarily, and that to the fullest extent permitted by applicable law you waive any claim under any federal or state wiretap, eavesdropping, recording, or communications-privacy law arising from your use of the Service. Where applicable law requires a more specific or separate consent (for example, opt-in consent for non-essential cookies where required in the European Economic Area, the United Kingdom, Switzerland, or Quebec under the GDPR, UK GDPR, PECR, the Swiss Federal Act on Data Protection, or Quebec's Law 25, separate consent for certain health-related information where required by applicable state law, or specific consent under the Video Privacy Protection Act for the disclosure of video viewing data), Glo will obtain that consent through the cookie or consent banner or other mechanism provided on the Service, and your consent given through that mechanism will control over this Section. For Members in the United States, cookie and advertising preferences are available through the privacy controls linked in the Service footer, and Glo honors Global Privacy Control signals where required by applicable law.

This Section does not limit any rights you have under the Privacy Policy or under applicable data protection or consumer privacy law that are non-waivable as a matter of law.

20. Modifications to the Service

The Service changes from time to time. The availability of specific content, features, classes, programs, instructors, platforms, and compatible devices will change. We may add, modify, replace, suspend, or discontinue any part of the Service, including specific content, features, or platforms, with or without notice. We may experiment with features, pricing, plans, user interfaces, advertisements, and promotions for some or all Members at any time. We will not be liable to you or any third party for any modification, suspension, or discontinuation of any part of the Service.

21. Other websites and content beyond our control

The Service may contain links to, or embed content from, third-party websites and applications. We do not control those third parties, do not endorse their content or services (unless we expressly say so), and are not responsible for their privacy practices, content, or conduct. Your use of any third-party website or service is at your own risk and subject to that third party’s terms.

22. International use

The Service is offered and controlled by Glo from the United States. If you access the Service from outside the United States, you do so on your own initiative and are responsible for compliance with the laws of your jurisdiction, including laws governing online content, data protection, consumer protection, taxation, and the export and import of software and content. By using the Service, you consent to the transfer and processing of your information in the United States and other jurisdictions where Glo or our service providers operate, as further described in our Privacy Policy.

Consumers Outside the United States

If you are a consumer habitually resident in the European Union, the United Kingdom, or Australia, the agreement to arbitrate, the class action waiver, the jury-trial waiver, and the exclusive Texas venue in Sections 3 and 23 do not apply to claims you bring under the mandatory consumer protection laws of your country of residence, and you may bring those claims in the courts of your country of residence under the laws of that country. All other claims remain governed by Texas law and the arbitration agreement in Section 3. Nothing in these Terms limits rights you may have under the laws of your place of residence that cannot be lawfully waived.

23. Governing law and venue

These Terms, and any dispute, claim, or controversy of any kind arising out of or relating to these Terms or the Service, are governed by the laws of the State of Texas and applicable U.S. federal law, without regard to its or any other jurisdiction's conflict-of-laws principles, and excluding any law of any other state, country, or jurisdiction that would otherwise apply. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms. Subject to Section 3 (which generally requires arbitration seated in San Antonio, Texas), any claim, dispute, or proceeding of any kind that is not resolved by arbitration, including any action to compel arbitration, to confirm, vacate, modify, or enforce an arbitration award, or to obtain injunctive or other equitable relief, will be brought exclusively in the state or federal courts located in San Antonio, Bexar County, Texas. You and Glo each (a) irrevocably consent and submit to the exclusive personal jurisdiction and venue of those courts, (b) irrevocably waive any objection to personal jurisdiction, venue, or convenience of forum in those courts, including any defense or motion based on forum non conveniens, lack of personal jurisdiction, improper venue, or any argument that those courts are an inconvenient forum, (c) irrevocably waive any right to seek transfer of venue to any other court, and (d) TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IRREVOCABLY WAIVE ANY RIGHT TO TRIAL BY JURY in any such proceeding. You and Glo agree that any judgment of those courts may be enforced in any jurisdiction in which the other party or its assets may be found. Nothing in this Section limits any rights you may have under the mandatory consumer protection laws of your country or state of residence to the extent those rights are non-waivable as a matter of law.

24. Other terms

Statute of limitations

For Members residing in the United States, and except for claims whose limitations period cannot be shortened by agreement under applicable law, any claim or cause of action arising out of or relating to the Service or these Terms must be filed within two years after the claim or cause of action arose, or it will be permanently barred.

Accessibility

Glo is committed to making the Service accessible to people with disabilities and works to substantially conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you encounter any difficulty accessing or using any feature of the Service, or if you believe the Service does not comply with any federal, state, or local accessibility law (including the Americans with Disabilities Act, the California Unruh Civil Rights Act, the New York State Human Rights Law, the New York City Human Rights Law, or any analogous law), you agree that, before commencing any claim, action, or proceeding (including in arbitration), you will provide Glo with written notice of the specific accessibility barrier and a reasonable opportunity to cure. Notice must be sent to support@glo.com (or to the address in Section 24) and must identify the specific page, feature, or function at issue, the nature of the barrier, the assistive technology and browser or device you used, and your contact information. Glo will have 45 days from receipt of a complete notice to investigate and, where reasonably practicable, to cure or provide an alternative means of access. No claim, action, or proceeding alleging that the Service is not accessible may be commenced unless and until this notice-and-cure process has been completed and Glo has failed to cure within the 45-day period. Any claim or proceeding that is permitted to proceed after the cure period will be subject to the arbitration agreement in Section 3 and the governing law and venue provisions in Section 23. Nothing in this Section limits any rights you have under applicable accessibility law that are non-waivable as a matter of law.

Enforcement of forum and arbitration provisions

If you bring or maintain any claim, action, or proceeding against Glo in any forum other than the forum required by Section 3 or Section 23, including any class, collective, or representative proceeding brought in violation of the class action waiver in Section 3, Glo may seek dismissal, transfer, or stay of that claim, action, or proceeding, or an order compelling arbitration of it, in addition to any other remedy available at law or in equity. This Section does not limit Glo's right to seek injunctive relief or any other remedy for breach of these Terms.

Attorneys' fees

In any dispute, claim, or proceeding between you and Glo arising out of or relating to these Terms or the Service, whether in arbitration or in court, each party will bear its own attorneys' fees, costs, and expenses, except where an award of attorneys' fees or costs is required or authorized by applicable law or by the arbitration rules that apply to the proceeding. Nothing in this subsection limits any non-waivable right you have under applicable law to recover attorneys' fees or costs. This subsection does not apply to the indemnification obligations in Section 18, which address losses (including attorneys' fees) arising from third-party claims and from the matters described in that Section.

Assignment

You may not assign or transfer these Terms or any rights or licenses granted under these Terms without our prior written consent. We may assign these Terms to any affiliate or to a successor in connection with a merger, acquisition, reorganization, or sale of assets. Any attempted assignment in violation of this section is void.

Entire agreement

These Terms, together with our Privacy Policy and any other legal notices we publish on the Service, are the entire agreement between you and Glo concerning the Service, and supersede any prior agreements between you and Glo on the same subject matter.

You acknowledge that you have not relied on, and you waive any claim or remedy based on, any statement, representation, warranty, advertisement, marketing material, social media post, podcast, blog post, instructor or coach communication, influencer endorsement, or other communication made by or on behalf of any Glo Party that is not expressly set out in these Terms or the Privacy Policy. Without limiting the foregoing, no oral or written information, statement, or advice given by any Glo Party will create any warranty, representation, or obligation not expressly stated in these Terms.

Waiver and severability

Our failure to enforce any provision of these Terms is not a waiver of that provision or of any other provision. If any provision of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will continue in full force and effect.

No third-party beneficiaries

Other than Glo’s affiliates, officers, directors, employees, agents, instructors, coaches, contractors, licensors, payment processors, hosting and cloud providers, analytics providers, and other service providers (each of whom is an intended third-party beneficiary of the disclaimers, releases, limitations of liability, and indemnification provisions of these Terms, and each of whom is included in the term Glo Parties as defined in Section 17), there are no third-party beneficiaries of these Terms.

Survival

The following provisions survive any termination, cancellation, or expiration of these Terms or your account, and continue in full force and effect: Section 3 (notice of dispute, arbitration, and class action waiver), Section 4 (health, movement, and your safety), Section 6 (what you can and cannot do on the Service) with respect to ongoing prohibitions, Section 7 (your content and the license you give us) with respect to the license granted, Section 11 (instructor and coach interactions) with respect to liability and Section 230 framing, Section 12 (AI personalization and automated features) with respect to license and disclaimer, Section 13 (Glo's content and intellectual property), Section 16 (warranty disclaimer), Section 17 (limitation of liability), Section 18 (indemnification), Section 19 (privacy), Section 23 (governing law and venue), and this Section 24 (including the Attorneys' fees subsection), and any other provision that by its nature is intended to survive.

Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

Force majeure

No Glo Party is liable for any delay, interruption, or failure to perform any obligation under these Terms, or for any unavailability or degradation of the Service, caused in whole or in part by any event beyond its reasonable control, including any act of God, natural disaster, severe weather event, fire, flood, earthquake, epidemic or pandemic, war, terrorism, civil unrest, government action, embargo, strike or labor dispute, internet or telecommunications outage, failure or unavailability of any third-party hosting, cloud, payment, or other service provider, cyberattack, or any other similar event. The performance of the affected obligation is suspended for the duration of the force majeure event, and the time for performance is extended for a period equal to the duration of the event.

Pre-suit notice and cure

Before filing any claim, action, or proceeding against any Glo Party (including any claim that is permitted to proceed in court under the Exceptions in Section 3, any small-claims action, and any claim for injunctive or other equitable relief), you must first send Glo a written notice describing in reasonable detail the conduct, omission, or condition giving rise to the claim, the relief sought, and your contact information. Notice must be sent to support@glo.com with the subject line "Pre-Suit Notice" or by mail to the address in this Section 24. Glo will have 30 days from receipt of a complete notice to investigate and, where reasonably practicable, to cure the issue, refund amounts paid, or otherwise resolve the claim. No claim, action, or proceeding may be commenced unless and until this notice-and-cure process has been completed and Glo has failed to cure within the 30-day period; any claim filed in violation of this requirement is subject to dismissal or stay, and the statute of limitations and any applicable filing-fee deadlines are tolled while the parties engage in this process. This pre-suit notice-and-cure requirement is in addition to, and does not replace, the Notice of Dispute required under Section 3 for arbitrable claims, the accessibility notice-and-cure required under the Accessibility subsection of this Section 24, or any other notice required by these Terms or applicable law. Nothing in this Section limits any right or remedy that is non-waivable as a matter of law.

Contact

If you have any questions, comments, or concerns about this Terms of Use and Conditions, please contact us at:

Glo Digital Inc.
Attn: Legal
21750 Hardy Oak Blvd Ste 104 PMB 67075
San Antonio, Texas 78258-4946
Email: support@glo.com