REFUND AND CANCELLATION POLICY

Last updated: July 20, 2026

This policy explains how billing, cancellation, and refunds work for Glo subscriptions. Your subscription is governed by our Terms of Use; if this policy and the Terms of Use differ, the Terms of Use control.

Your subscription renews automatically

Your subscription renews at the end of each billing period at the then-current price unless you cancel before the renewal date. Before you subscribe, we show you the renewal price in your billing currency, the billing frequency, and how to cancel.

How to cancel

  • Subscribed on glo.com: sign in and go to Account Settings, or email support@glo.com. You never need to call anyone to cancel. Cancellation takes effect at the end of your current billing period, you keep access until then, and we email you a confirmation.

  • Subscribed through the Apple App Store: cancel in your Apple ID subscription settings (Settings, tap your name, tap Subscriptions, select Glo). We cannot cancel an App Store subscription for you.

  • Subscribed through Google Play: cancel in your Google Play subscription settings (Play Store app, tap your profile icon, tap Payments & subscriptions, tap Subscriptions, select Glo). We cannot cancel a Google Play subscription for you.

Free trials

You will not be charged until your free trial ends. Before it does, we email you a reminder with the charge amount, the billing frequency, and how to cancel. To avoid the charge, cancel before the trial period ends. One free trial per person.

Refunds

Payments are non-refundable once charged. We may make exceptions at our discretion. If you have a question about a charge, contact support@glo.com, or Link support for purchases sold by Stripe (see below).

Purchases sold by Stripe

In some markets, purchases made on glo.com are sold by Stripe as the merchant of record through its Managed Payments service. We identify at checkout when Stripe is the seller for your transaction. For those purchases, your card statement will show LINK.COM* together with the Glo descriptor, Link’s consumer terms govern refunds and payment support, and refund requests are handled by Link support. You can still manage and cancel your subscription through your Glo account settings.

Purchases through Apple or Google

If you subscribed through the Apple App Store or Google Play, billing and refunds are handled by that platform under its own terms. Request refunds directly from Apple or Google.

Billing errors

Please review your billing statements and tell us about any suspected billing error within 30 days of the charge so we can resolve it quickly. Reporting an error after that period does not limit your rights.

Refund currency

Refunds are made in the currency of the original charge. The amount you receive may differ from the amount charged because of exchange-rate changes and fees imposed by your bank or card issuer, which we do not control.

Nothing in this policy limits rights you have under applicable law that cannot be waived.

Contact

If you have any questions, comments, or concerns about this Refund and Cancellation Policy, please contact us at:

Glo Digital Inc.
21750 Hardy Oak Blvd Ste 104 PMB 67075
San Antonio, Texas 78258-4946
Email: support@glo.com